We’re here to help.

Whether you’re building your first map or running a large digital project, we’ve got your back. Our team is small but mighty, and we take pride in supporting the kind of work that matters: cultural preservation, community storytelling, public research, and more.

Frequently Asked Questions

Before you email us, check our Help Centre. It covers common questions about setting up your map, uploading media, permissions, privacy, and much more.

Email Us

Can’t find what you’re looking for? Drop us a line at [email protected].

We’ll reply as soon as we can and you’ll always hear from a real person.

Need help fast? Add ‘urgent’ to your subject line. We prioritise time-sensitive issues, especially if you’re mid-teaching or up against a deadline.

Designated Contact

If you’re part of a large organisation or group, please nominate one person to act as the principle contact with Humap for tech support. This makes it easier for us to communicate with you and provide suopport.

Training & Workshops

Rather have a person talk you through the software? We offer onboarding sessions and custom training workshops to our customers. Enquire for details.

Found a Bug?

Let us know what’s gone wrong and we’ll look into it right away. Screenshots help a lot. We’re constantly improving the platform and your feedback shapes what we build next.

Feedback

We know every software company says this, but we actually take your feedback on board and use it to improve our platform and inform our roadmap. Please don’t be shy about letting us know what you think!